Terms & Conditions

These terms apply to the ordering, purchasing and delivery of products through our website and form an agreement between you and Zevnova Pty Ltd ABN 43 666 517 844. By using our website, you agree to and accept the Terms.You cannot change these Terms without our written consent. We may change these Terms from time to time. Any such changes will apply from the time they are published on our website, but will not impact any orders that have already been placed. We encourage you to read these Terms and contact us if you have any particular questions.

After placing your order and successfully processing your payment, we will send you an order confirmation via email. Please note that this email is not a guarantee of product availability; it serves as confirmation that we have received your order request. Your order constitutes an offer to purchase, which we formally accept only when your product(s) are dispatched, accompanied by a dispatch confirmation email.

We reserve the right to accept or decline your order at any time and for any reason. Additionally, we may cancel your order under circumstances including, but not limited to:

• A breach by you of these Terms or other applicable policies or laws

• Product unavailability (e.g., out of stock)

• Errors in the product's price, image, or description

• Mistakes or inconsistencies in your order

• Issues related to your payment or delivery address

• Fraud prevention measures

• Excessive returns or chargebacks from your account

• Shipping or trade restrictions, including delays

• Product recalls or withdrawals

• Customization requirements not being met

• Technical errors or malfunctions

• Force majeure events

• Failure to meet minimum order requirements (if applicable)

If we cancel your order, we will notify you via email, explaining the reason for cancellation. In such cases, you will have the option to receive a full refund or store credit, as per your preference.

All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment by various methods including by credit card, PayPal and a range of other payment options as displayed on the website and during the checkout process.

We use a third-party payment processor to securely handle your payments. This third party collects the necessary information to process your transaction, including your credit or debit card number, CVV/security code, and expiration date. Your payment information is handled in accordance with the payment processor's privacy policy and terms of use. We do not permanently store or have direct access to your full payment details.

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However, to facilitate refunds, we may collect your bank account details. Any information collected for this purpose will be handled securely and in accordance with our privacy policy. Please note that we are not liable for any damages or losses (direct or indirect) resulting from fraudulent use of your payment information by unauthorized parties, except where such loss or damage is directly caused by our actions or negligence.

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To safeguard against fraudulent transactions, we reserve the right to conduct fraud detection processes to verify the legitimacy of orders and payment methods. These measures may include requesting proof of identity and performing formal validation checks on the credit card or payment account. While we strive to prevent fraudulent activity, we cannot guarantee that unauthorized third parties will not misuse your payment information.

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Orders undergoing fraud verification checks may be temporarily placed on hold until the transaction is confirmed as legitimate. If we are unable to verify the legitimacy of an order, we reserve the right to cancel it.

We strive to ensure that all products listed on our website are described as accurately as possible. However, occasional errors or inaccuracies may occur. We reserve the right to correct such errors at any time without prior notice.

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Some of the products we offer are handmade or crafted from natural or organic materials. As a result, there may be slight variations between the product images displayed on our website and the actual product you receive. Where applicable, this will be noted on the individual product listing. Additionally, while we make every effort to accurately display colors on our website, variations in screen settings and displays may cause colors to appear slightly different. These variations are not considered defects or errors.

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We reserve the right to remove products from our website or modify any content or materials at any time. Such changes will take effect immediately upon publication and will not impact orders that have already been placed.

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To enhance our website and customer experience, we may utilize advanced technologies, including generative artificial intelligence, to improve content and provide personalized features. While we endeavor to ensure the accuracy and reliability of AI-generated content, we cannot guarantee its absolute precision at all times.

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As part of our commitment to continuous improvement, we frequently optimize our website, conduct experiments, and personalize the shopping experience. This means the features or content you see may differ from those seen by other customers.