Refund Policy

We accept returns under the following conditions:

• Eligibility: Items must be returned within 14 days of the delivery date.

• Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.

• Exclusions: Customized or personalized items, final sale items, and digital downloads are not eligible for return.

To initiate a return, please contact us at support@zevnova-wallart.com with your order details and reason for the return. We will provide you with a return authorization and instructions.

• Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be processed as follows:

• Refunds will be issued to the original payment method used during purchase.

• Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

• Shipping costs are non-refundable, except in cases where the item was defective or an error was made on our part.

• We offer exchanges for items that are defective, damaged, or incorrect. If you need to exchange an item:

• Contact us at support@zevnova-wallart.com with details and photos of the issue.

• Exchanges are subject to product availability.

• If the replacement is unavailable, we may offer a refund or alternative resolution.

• The following items cannot be returned or exchanged:

• Custom-made or personalized artwork.

• Gift cards.

• Items purchased on clearance or marked as "final sale."

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

If you receive a damaged or defective item, please notify us within 7 days of receiving the product. Include photos of the damage and your order details. We will arrange for a replacement or refund as quickly as possible.

For questions or assistance with returns, refunds, or exchanges, please contact us at support@zevnova-wallart.com