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Shipping Policy
Effective Date: 16/01/2025
At Zevnova wall art, we are dedicated to ensuring your orders are delivered in a timely and efficient manner. This Shipping Policy outlines the details regarding shipping times, costs, and processes. Certain details will be finalized once we establish partnerships with shipping providers.
Shipping Regions
We currently offer shipping to the following regions:
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Domestic: Australia
If your location is not listed, please contact us at support@zevnova-wallart.com to confirm availability.
Processing Time
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Orders are typically processed within 1-3 business days after payment confirmation.
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Custom or personalized items may require additional processing time. Details will be provided during the ordering process.
Shipping Costs
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Domestic Shipping: Shipping costs will be calculated and displayed during checkout.
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Free shipping may be available for orders above $500, where applicable.
Delivery Times
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Delivery times depend on the destination and the shipping method selected. Estimated delivery times are as follows:
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Standard Shipping: 5-14 business days
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Express Shipping: 2-7 business days
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Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number and instructions to monitor the status of your shipment. Tracking information may take up to 24 hours to update after shipping.
Missing or Delayed Deliveries
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If your order is delayed or appears to be lost, please contact us at support@zevnova-wallart.com. We will work with the carrier to resolve the issue promptly.
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Claims for missing or delayed deliveries must be submitted within 14 days of the expected delivery date.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 30 days of receipt. Include photos and details of the issue, and we will arrange for a replacement or refund.
Changes to Shipping Policy
We may update this Shipping Policy as necessary to reflect changes in our shipping processes or partnerships. Any updates will be posted here with the revised "Effective Date."
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at support@zevnova-wallart.com
Thank you for choosing Zevnova wall art. We are committed to delivering your orders safely and efficiently!
